Terms and Conditions governing usage of Genie Matrimony sites
[Applicable for All Services]

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.geniematrimony.com (the "Website").

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS VERY CAREFULLY BEFORE USING THE WEBSITE. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE IMPLIES YOUR AGREEMENT TO BE BOUND BY ALL THESE TERMS AND CONDITIONS ("Agreement"). If you do not want to be bound by the Terms and Conditions, you must not use the Website or the Geniematrimony.com Services. The Terms and Conditions also includes the applicable policies which are incorporated herein by way of reference and as amended from time to time (the "Terms and conditions").

In these Terms, references to "Genie Matrimony member" shall mean the end user accessing the Website/Geniematrimony.com services, its contents or using the GENIE MATRIMONY  Services offered. Geniematrimony.com member also includes persons such as father, mother, brother, sister, relative or a friend ("Registrant") of the prospective bride/ bridegroom. The terms "You" and "User" shall be interchangeably used for "Geniematrimony.com member". "Geniematrimony Services" means a collective reference to the Genie Matrimony service provided by INFYZONE TECHNOLOGY SERVICES (OPC) PRIVATE LIMITED, CIN : U52190TN2022OPC157796,a company under the provisions of companies act, 2013 and having its registered office at 31/A, East Jones Road, Saidapet, Chennai, Tamil Nadu – 600 015.

Scope

You understand and acknowledge that Genie Matrimony acts as an "Intermediary" as defined under clause (1) sub-clause (w) of Section 2 of the Information Technology Act, 2000. Genie Matrimony is a brand owned by INFYZONE TECHNOLOGY SERVICES (OPC) PRIVATE LIMITED  which owns, retains and has complete rights in Genie Matrimony and the Genie Matrimony Website /App/ Genie Matrimony Service.

GENIE MATRIMONY  acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of GENIE MATRIMONY’s already registered users, for seeking prospective lawful matrimonial alliances for themselves. GENIE MATRIMONY retail store may also be able to assist you to create your profile; however, you must have a valid/operational mobile phone number and an email id. The profiles in the database of GENIE MATRIMONY are classified broadly on the basis of language and region for the ease and convenience of its member / customer. GENIE MATRIMONY  Members are provided with free/paid access for searching profiles from the database of GENIE MATRIMONY , as per the partner preference set by you (on the Website/Applications -(App) and you can shortlist the profiles in which you are interested .

 1. Eligibility:

A) GENIE MATRIMONY Membership and rights of admission is reserved solely for :

I. Indian Nationals & Citizens.

II. Persons of Indian Origin (PIO).

III. Non Resident Indians (NRI).

IV. Persons of Indian Descent or Indian Heritage

V. Persons who intend to marry persons of Indian Origin.

B) Further in capacity as GENIE MATRIMONY member you confirm that you are :

I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);

II. If you have applied for Divorce, you may register on our website/App by stating "Awaiting Divorce".

III. If you are a resident of any other Country, you are legally competent to marry as per the local rules applicable to your country and you shall comply with the Indian laws for marrying a person of Indian Origin

C) In case you are a Registrant of the prospective bride/ bridegroom and has created profile in GENIE MATRIMONY Website/App on behalf of them or is accessing the GENIE MATRIMONY Website/App on behalf of them implies that you have taken their consent for their profile creation in GENIE MATRIMONY and for accessing the GENIE MATRIMONY Website/App.

2. Registration

A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if GENIE MATRIMONY requires additional details you agree to provide it. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website/App. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website/App. GENIE MATRIMONY  may also reproduce your profile information in other matrimonial websites owned by Infyzone Technology Services (OPC) Pvt Ltd,  including community based websites to provide better matching Profiles to you.

B. If at any point of time GENIE MATRIMONY  comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, GENIE MATRIMONY  shall have full right to suspend or terminate (without any notice) your GENIE MATRIMONY  membership and forfeit any amount paid by you towards GENIE MATRIMONY  membership fee and refuse to provide GENIE MATRIMONY  service to you thereafter.

C. GENIE MATRIMONY also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the GENIE MATRIMONY members in their profile.

D. Registration of duplicate profiles of the same person is not allowed in GENIE MATRIMONY Website/App. GENIE MATRIMONY shall have full right to suspend or terminate (without any notice) such duplicate profile.

E. You acknowledge and confirm that your registration with GENIE MATRIMONY  and the usage of GENIE MATRIMONY  services is with the bonafide intention of marriage and not otherwise. GENIE MATRIMONY Membership is restricted strictly to the registered GENIE MATRIMONY individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of GENIE MATRIMONY  and nor use the GENIE MATRIMONY  Service or GENIE MATRIMONY  members data for any commercial purpose, and GENIE MATRIMONY  reserves its right to initiate appropriate legal action for breach of these obligation.

3. Account Security

You are responsible for safeguarding the confidentiality of your GENIE MATRIMONY  login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons.. You agree to accept responsibility for all activities that occur under your account.

4. Role and Responsibility of GENIE MATRIMONY

A. GENIE MATRIMONY reproduces your details once you register on our website /App on "as is as available" basis and also share your profile with other registered GENIE MATRIMONY members within website(s) of Infyzone Technology Services (OPC) PVT LTD..

B. GENIE MATRIMONY 's obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance.

C. The profile search conducted by any GENIE MATRIMONY member and the matches shown thereof are automatically generated by GENIE MATRIMONY, and based on the partner preference set by you. In the event of GENIE MATRIMONY member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.

D. GENIE MATRIMONY does not prohibit any GENIE MATRIMONY member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.

E. GENIE MATRIMONY cannot guarantee or assume responsibility for any specific results from the use of the data available from the GENIE MATRIMONY service or from other matrimonial websites owned by MCL including community based websites..

F. GENIE MATRIMONY shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.

G. GENIE MATRIMONY cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the GENIE MATRIMONY servers.

H. GENIE MATRIMONY do not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

5. Role and Responsibility of GENIE MATRIMONY Member

A. You, shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.

B. Any information / data required by GENIE MATRIMONY for using the GENIE MATRIMONY services shall be provided by the GENIE MATRIMONY Member, as and when so sought by GENIE MATRIMONY.

C. You are requested to verify the credentials of the prospect, exercise due care and caution regarding their profile information which includes marital status, educational qualifications, financial status, occupation, character, health status, etc. and satisfy yourself before making a choice of your match. GENIE MATRIMONY shall not be liable for short coming due to any misrepresentations made by any of its GENIE MATRIMONY members.

D. To get better search results, GENIE MATRIMONY  Members are expected to provide latest photograph which should not be more than 3 (three) months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and GENIE MATRIMONY  shall retain their right under clause 2 (b) of this terms and conditions.

E. GENIE MATRIMONY members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non - disclosure at the time of enrollment shall be treated as violation of the terms and conditions and GENIE MATRIMONY shall retain their right under clause 2 (b) of this terms and conditions.

F. GENIE MATRIMONY Members are advised to refrain from:

i. Entering into any financial transactions with prospects. GENIE MATRIMONY Members shall not seek financial help or provide financial help from / to the other GENIE MATRIMONY Members

ii. Using abusive language when they communicate with the other GENIE MATRIMONY Members

iii. Being discriminative or using racial comments etc.

iv. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.

v. Entering into physical relationship with any prospect before marriage.

vi. Violating any law for the time being in force.

vii. From mentioning details of other matrimonial services while sending personalized messages

G. GENIE MATRIMONY  members are expected to visit URL http://www.geniematrimony.com/safe-matrimony/ for understanding the safety measures on partner search and awareness towards online safety.

H. GENIE MATRIMONY  Members are expected to be cautious of prospects who ask for favors, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don’t involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.

I. The GENIE MATRIMONY members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free GENIE MATRIMONY member, and in the event you have availed paid GENIE MATRIMONY package, you can send personalized messages to prospects to show your expression of interest/replies. GENIE MATRIMONY member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.

J. You also agree that while accessing / using the Website/App, you will be guided by the terms and conditions of the Website/App including but not limited to the use of feature of website /App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.

K. If the GENIE MATRIMONY Member fails to update in GENIE MATRIMONY website/App, any change in the particulars furnished in their profile/ then the GENIE MATRIMONY membership may be suspended by GENIE MATRIMONY at its sole discretion.

L. GENIE MATRIMONY member shall, in case of finalization of his/her/their Registrant’s marriage, delete their profile by themselves or intimate GENIE MATRIMONY for removal/deletion of their profile.

M. GENIE MATRIMONY Members agree to use secure devices, software and networks in a private place for accessing the GENIE MATRIMONY services.

N. GENIE MATRIMONY member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in GENIE MATRIMONY Website/App.

O. GENIE MATRIMONY Members shall not probe, scan or test the vulnerabilities of the GENIE MATRIMONY Website/App or any network neither connected to the Website/App nor breaches the security measures instituted by GENIE MATRIMONY.

P. You shall also not make any payment / transfer any amount to account of any Infyzone Technology Services (OPC) PVT LTD employees. All payments shall be made only to GENIE MATRIMONY account.

Q. GENIE MATRIMONY members are expected to approach Infyzone Technology Services (OPC) PVT LTD to resolve their complaints and grievances and shall not air their grievance/complaints in social media.

6. Customer Care / Customer Service

In the event you come across any concerns in our service, then please be free to contact us:
Email ID : helpdesk@geniematrimony.com

7. Medium of Communication to GENIE MATRIMONY Members

A. GENIE MATRIMONY member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp messages from Infyzone Technology Services (OPC) Pvt Ltd or other portals owned by MCL or their alliance partners.

B. GENIE MATRIMONY by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. GENIE MATRIMONY  member confirms that the mobile number Genie Matrimony itted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. GENIE MATRIMONY Member further confirms that even if GENIE MATRIMONY Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from GENIE MATRIMONY either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.

C. You are also entitled to set up your communications frequency from GENIE MATRIMONY, like - only on weekends or fortnightly etc. You may also opt for not getting any call from GENIE MATRIMONY  by ticking the appropriate box in the Website/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.

8. Confidentiality

Any feedback you provide to GENIE MATRIMONY shall be deemed to be non-confidential. GENIE MATRIMONY shall be free to use such feedback/information on an unrestricted basis. Further, by Genie Matrimony suiting the feedback, you represent and warrant that (i) your feedback does not contain confidential or proprietary information of yourself or third parties; (ii) GENIE MATRIMONY  member is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you are not entitled to any compensation or reimbursement of any kind from GENIE MATRIMONY  for the feedback under any circumstances.

9. Privacy of Membership

To protect your privacy and understand our practices as amended from time to time, please read and follow our Privacy Policy which also governs your visit to GENIE MATRIMONY and other websites owned by Infyzone Technology Services (OPC) Pvt Ltd, the personal information / data provided to us by you during the course of usage of GENIE MATRIMONY will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.

10. Grievance

In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents,  etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to:

Email: complaince@geniematrimony.com,

The Grievance office shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 3 (11) of The Information Technology (Intermediaries Guidelines) Rules, 2011. Any and all complaints to the Grievance Officer shall be in writing

The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, store, update or share any information on the Website/App that -

A. belongs to another person and to which the user does not have any right;

B. is obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambli